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New Iridium Satellite Phone Prepaid Airtime Expiry Policy

Posted

Effective December 17, 2013, Iridium is updating their prepaid expiration policy:

Prepaid Expiry Policy: 

  1. Effective December 17, 2013, prepaid units that have been carried over for more than three years will be expired on a daily basis from prepaid account balances. 
  2. For any customer who has purchased a 3k/5k e-voucher since December 17, 2009 and going forward, a four-year expiry period on units will apply.

Policy Details:

  • Applies to all prepaid accounts (Scratch Cards and OpenPort Iridium GoChat® Cards are not affected).
  • A prepaid account that has a zero unit balance but has not exceeded its account expiry date is still active and is eligible for additional purchases of minutes or e-vouchers to replenish the account’s unit balance, provided the voucher type allows.
  • Units that are less than three years old (four years for 3k/5k e-vouchers) will continue to be available until the e-voucher expires, account expiry, or until the units become subject to the expiry policy as described above, whichever comes first.

Customer Information:

  • Unit balances and expiry information will be available to customers by calling 2888 or sending an SMS to 2888 from their Iridium handset. 
  • Beginning in February 2013, prepaid subscribers will be given the total number of units that may expire if not used before December 17, 2013. 
  • After December 17, 2013, users will be given the balance of units that may expire if not used within the next six months.  This message will be based on the oldest e-voucher purchase activity and units that are subject to expiry within the next six months, if applicable.

Questions regarding this policy change? Please email us at info@bluecosmo.com.

You may also purchase an Iridium Prepaid Airtime Refill or a new Iridium Prepaid SIM.

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