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Repairs

Download our Satellite Phone RMA Form, email or fax it back and include in your package.

DOWNLOAD RMA FORM (95k) 

Satellite Phone Repair and Protection Plans

BlueCosmo carries a variety of options for maintaining, servicing, and repairing satellite equipment for the individual owner, and corporate operations. The following Protection Plans, and Repairs are available for both satellite phones such as the Iridium 9500, 9505, 9505a, and 9555, as well as all BGAN satellite modems such as the Thrane & Thrane Explorer Series, Hughes units, Nera and Wideye Sabre.

These programs are designed to assist our customers in maintaining and repairing there equipment for resonable costs versus the more costly substitute of entire replacement.

Our onsite service and repair center technicians are thoroughly trained and dedicated to maintaining your sattelite equipment. Every repair done comes with our BlueCosmo certified 90 day guarentee.

Satellite Phone Repair
Iridium 9505 or 9505A Satellite Phone and Parts for Satellite Phone Repair

PROTECTION PLAN

Iridium: One Year $60, Two Years $100

BGAN: One Year $100, Two Years $180

Provides bench testing, diagnosis, cleaning, firmware checks, and re-flashes.
*water damage cleaning is available but not guaranteed.

DETAILS OF OUR PROTECTION PLAN INCLUDE:

  • Free firmware and software upgrades
  • Free cleanings (water damage cleaning available but this is not a warranted or guaranteed service)
  • Free bench testing and diagnosis
  • Free BlueCosmo certifide log for every benchtest
  • Free 24/7 technical support
  • Call us about our new fleet broadband maintenance services

The Iridium and BGAN maintenance program does not cover the cost of any repairs, labor or replacement parts that might be needed for services that cover all parts, services and labor. See our Bluecosmo service warranty.

Protection Plus Plan

This plan provides all the Protection plan services as well as parts, service, and labor for repairs needed on the equipment.

Some of the list of parts, services, and repairs are as follows:

1 YEAR $250, 2 YEAR $450, 3 YEAR $600

  • Antenna
  • SIM card reader/SIM latch door/MMI PCB
  • LCD screen
  • Front or Back Housing
  • Data port
  • Microphone
  • Speaker
  • Keypad Board
  • Antenna Swivel Socket, and sensor
  • Keypad
  • Volume switch
  • Capacitor
  • Battery/Internal memory battery*
  • Charging port and headphone jack replacement

Iridium Motorola 9500 Satellite Phone and Parts for Satellite Phone Repair

General Repairs and Prices

These prices are for Satellite Phone Repair only. *Call us for BGAN, or any other repair that is not listed.

  • Bench test and diagnosis: $100 - Out of Warranty Repair/RMA Bench Test (includes re-flash, and cleaning
  • Level 1: $250 - Replacement of front/back housing, microphone, speaker, capacitor, keypad, or water damage cleaning
  • Level 2: $300 - Replacement of LCD, keypad board, antenna swivel socket/sensor, volume switch, SIM card reader/latch door/MMI PCB, Data port
  • Level 3: $450 - Electronic component/PCI board repair. Re-soldering of power jack, headset jack, or cSIM card readers
  • Reconditioning: $300 - Conditions your phone to like new standards and original specifications

Steps For Water Damaged Equipment

If a unit is submerged or water damaged take the battery out as quickly as possible to prevent further damage. The longer the unit sits, the more corrosion sets in, so the equipment should be sent in for treatment as soon as possible. Water Damage Treatment is not guaranteed. Water damaged equipment may also require additional parts replaced which will be quoted at that time.

Standard Repair Rates

Standard labor rates for repairs are $125 per hour, and any parts needed are added to that cost.

Out of Office Repairs

Any out of office repairs will require travel expenses, lodging, or after hours/weekend rates. *Call us for quote.

Additional Insurance

As an additional benefit there are replacement equipment options for Protection Plan customers. With this option there is an added cost on the annual price depending on the equipment owned.

There is also a deductible for the replacement of the un-repairable equipment. We also have loaner phones, and expidited repair options as well.

Ask our service and repair tech for these options.

BGAN Repairs

For all BGAN repairs except for Protection Plan owners must call for support and estimate of repairs.*

All repair services done through BlueCosmo are done in a thorough and professional manner.

We do not represent any satellite communication network as a service and repair center.

We are an independent agent.


Iridium 9555 Satellite Phone and Parts for Satellite Phone Repair


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