How we’re preparing for COVID-19

Like you, we continue to monitor the rapidly evolving COVID-19 situation. This is where you’ll find details on how our business is preparing, and what we’re doing to minimize service disruptions to our customers. We are committed to keeping the lines of communication open – so please check this page any time for the latest updates.

We are protecting our employees
We continue to follow the latest guidance from relevant health authorities in the regions that we operate in, to ensure our practices are aligned with their recommendations as they evolve. All employees, with the exception of a few individuals, have transitioned to working from home and we remain available to support you at this time.

We are working with our partners
We have reached out to the key partners that play a vital role in supporting the products and services used by our customers, including emergency monitoring services, platform providers and network partners. Our partners currently indicate that they are not anticipating any major interruption in their ability to support customers. Should this change, we will promptly share any updates with you.

Should needs arise, we remain available to serve you
We know that satellite services play a crucial role for many of our customers, and we’ll do everything we can to ensure you have access to the products and services you need. You can continue to place orders, make changes and view invoices using your online account. Should you anticipate new requirements, we encourage you to pre-plan to the extent that you can, to protect against future shipping delays. We continue to be able to serve you through our ecommerce website and via our call center and corporate account teams.

How to connect with us
We are taking every measure possible to minimize any disruption to the services we provide to you. There are a variety of ways to connect with us to ensure that your current and evolving needs are met safely. You can continue to connect with us online using live chat, by phone or by email or via our social media pages. It may not be business as usual, but you can count on our team to do the best that we can.

Important information about shipping
Despite our best efforts, due to the impact of COVID-19 to courier operations we are unable to guarantee all hardware shipments will be delivered on schedule. Please refer to the Shipping Confirmation Email that you received from us and check the status of your shipment using the Tracking Number provided. If you need additional assistance, please contact our Customer Care department during regular business hours.